Refund Policy for Bristyl
At Bristyl, we want you to love your purchase! If you’re not completely satisfied, our return policy is here to help. Please read the following terms carefully to ensure a smooth return process.
30-Day Money-Back Guarantee
At Bristyl, your satisfaction is our top priority. That’s why we offer a 30-Day Money-Back Guarantee to ensure you can shop with confidence.
If for any reason you’re not completely satisfied with your purchase, you can return it within 30 days of receiving your order for a full refund (excluding shipping fees). To qualify, items must be unused, in their original condition, and in the original packaging.
We’re here to make your shopping experience risk-free and enjoyable. If you have any questions or need assistance with a return, our friendly customer support team is always ready to help!
Eligibility for Returns
We accept returns under the following conditions:
- The item must be unused, in its original condition, and in the original packaging.
- Returns must be initiated within 30 days of receiving your order.
- Proof of purchase (order confirmation or receipt) is required.
Non-Returnable Items:
- Items marked as “Final Sale” or “Clearance.”
- Gift cards.
- Items that are damaged due to misuse or negligence.
How to Initiate a Return
- Contact Us:
Email our customer support team at care@bristyl.store with your order number and reason for return. Attach photos or videos if the item is damaged or defective. - Wait for Approval:
Once your return request is approved, we will provide detailed instructions on how and where to send your item. - Ship Your Item:
Package the product securely and send it to the address provided. Customers are responsible for return shipping costs unless the item is defective or incorrect.
Refunds
- Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed within 5-7 business days and automatically applied to your original payment method.
- Shipping fees are non-refundable unless the return is due to our error.
Exchanges
- The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
- Exchanges are subject to product availability.
Damaged or Defective Items
If your item arrives damaged or defective:
- Contact us within 7 days of delivery with photos or videos of the damage or defect.
- We will arrange for a replacement or refund at no additional cost.
Cancellations
- Orders can be canceled within 12 hours of purchase by contacting us directly at care@bristyl.store.
- Once an order is shipped, it cannot be canceled, but you may return it according to the policy above.
Contact Us
If you have any questions or concerns about your return, please contact us at:
Email: care@bristyl.store
Thank you for shopping with Bristyl. We value your satisfaction and are here to ensure your experience is a positive one!